Support

Questions, feedback, or something not working right? Here's how to get help with SousAI.

Contact us

For any question, bug report, or account issue, email us and we'll get back to you as soon as we can:

If the button doesn't open your mail app, you can copy the address directly: support@sousai.vermaworks.com

Frequently asked questions

How do I scan ingredients or a recipe card?

Open the chat (chef icon), tap the camera icon, and either take a photo or choose one from your library. SousAI reads the photo and turns it into a recipe or ingredient list.

Why isn't SousAI generating a recipe?

Check your internet connection and try again. If the problem persists, email us with your account email and a description of what happened, and we'll look into it.

How do I delete my account or data?

Open SousAI → More → Settings → Delete Account to remove your account and all associated data immediately. See our Account & Data Deletion page for full details.

How do I reset my password?

On the login screen, tap "Forgot password?" and follow the emailed reset link. If you signed up with Google or Apple Sign-In, use that same provider to sign in instead — there's no separate password to reset.

Where can I read the Privacy Policy?

See our Privacy Policy for details on what data SousAI collects and how it's used.